Warranty Claim
Before Completing the Form
If you are having problems with your product or would like to claim a warranty, please complete the form. We will reply within 24 hours.
If you purchased your leash through Amazon, please include your Amazon Order # so that we can help you more quickly. Your Order # can be found in your order details page on Amazon and looks like this example: 123-1234567-1234567
Here is a quick link to find your Amazon Order #: https://www.amazon.com/gp/css/order-history
If you are requesting a replacement, please include your latest shipping address.
Note: Chewing & biting damage is not covered under warrranty
Nugget Low Flow Problems?
Your pump may just need a cleaning. Follow the steps in the video below to clean your pump impeller and intake filter. Low flow usually is a result of the impeller sticking in the pump from gunk buildup.
Another method is to soak the pump (outside of the fountain reservoir) in white vinegar and temporarily activate the pump so that the vinegar flows through it. This will not only help clean the pump from bacteria, but also loosen any material that may have been caught inside. Be sure to rinse thoroughly before placing it back in your fountain!
